"There are many reasons that Jon Roberts is my favourite plumber and the man I would ring first for an emergency or plumbing requirement: first and foremost are the two tools that mean the most in any trade: skill and judgement. Both of those qualities he holds "in spades" since he knows his trade and finds the right solution every time. Secondly, he always turns up on time and coordinates conscientiously with his clients, a most refreshing quality in a tradesman. But the quality I enjoy most is Jon's friendly manner and "easy-going efficiency" [is that even possible?] when he is going hammer and tongs at a problem. The plain truth is that Jon is a lovely bloke and any client will learn that they were lucky to find this honest, decent plumber."